Frequently Asked Questions
Clear, simple answers for a smooth move-in.
Cancellations
Payment
Contracts
Communications
Room Types
Pricing
Property Policies
Extra Facilities
Security
Deposits
Maintenance
Move-in & Move-out
Internet
Cancellations
Yes, but please make sure to let the landlord know to avoid any confusion.
Typically, refunds are processed within 5–7 business days after cancellation, but of course you’ll need to speak to the landlord. PLEASE NOTE: REPORT THE PROPERTY THAT BELONGS TO THE LANDLORD IF THEY REFUSE TO RETURN YOUR MONEY.
Payment
Landlords accept cash payments, EFTs, and bank transfers for cash-paying students. Please confirm with the landlord directly.
Most landlords accept all bursaries and NSFAS. Please do speak to the landlord.
Most landlords accept all bursaries and NSFAS. Please do speak to the landlord.
Contracts
The minimum lease duration is typically 10 months to a maximum of 12 months but this can vary by landlord.
Yes, you can negotiate lease terms directly with the landlord before signing.
Communications
You can go to the property that you like that the landlord own and click the "Show Details" button
You can report straight to the landlord via the contact information provided in our platform or your lease agreement.
Room Types
We offer a variety of room types including Bachelor rooms, Ensuite Rooms, single rooms, double rooms, and shared apartments. Please check the listings for specific details.
Yes, Just contact the landlord.
Yes you can, as long as you and the landlord are in agreement.
Yes, all rooms come furnished with essential furniture. Please refer to the individual listings for specific details on furnishings.
Pricing
Usually the rent includes all utilities such as water, electricity, and internet. Please refer to the individual listings for any additional fees.
There should not be, if you feel like you are being scammed PLEASE NOTE: REPORT THE PROPERTY THAT BELONGS TO THE LANDLORD.
All prices specified on VarsityLinks are set by landlords, you can always call the landlord and speak to them.
Property Policies
Please be respectful of your neighbors. All properties are different please call your landlord to get more information
Smoking is typically not allowed inside the house and in any of the rooms.
Additionally, some properties do not allow smoking on the premises at all. Please refer to your lease agreement for specific details.
Additionally, some properties do not allow smoking on the premises at all. Please refer to your lease agreement for specific details.
Some properties may have specific guest policies, including limits on the number of guests and requirements for registration. Please refer to your lease agreement for details.
Extra Facilities
Parking availability varies by property. Please check the individual listing for details.
Wifi is usually available for all student accommodations but availability varies by property. Please check the individual listing for details.
Laundry facilities are typically available in student accommodations, but the specifics can vary by property. Please check the individual listing for details.
Some properties offer gym facilities. Please refer to the individual listing for more information.
Security
Many properties offer 24/7 security services. Please check the individual listing for details.
Security camera availability varies by property. Please check the individual listing for details.
Secure access features vary by property. Please check the individual listing for details.
Deposits
Yes, deposits are refundable at the end of your lease if no damages or outstanding rent exist.
Deposits usually equal one month's rent, but this may vary by landlord.
Maintenance
Landlords are responsible for essential maintenance (plumbing, electricity, structure). Tenants must report issues promptly.
If unresponsive, escalate through our support system "Report Issue". Repeated negligence may lead to the landlord being removed from the platform.
Move-in & Move-out
Move-in dates are stated in your lease and typically align with the start of the academic calendar.
Upon move-out, the landlord inspects the property. If no damages are found, your deposit is refunded PLEASE NOTE: REPORT THE PROPERTY THAT BELONGS TO THE LANDLORD IF THEY REFUSE TO RETURN YOUR MONEY.
Internet
Most properties include WiFi. Please check your specific listing for details on speed and data limits.
Report WiFi issues to your landlord immediately. They are responsible for resolving service interruptions.